Bountiful Courtyard shipping and returns policies as at 18 Feb 2021.
Thank you for shopping at Bountiful Courtyard Florist.
This is our shipping policy and if you have any questions, please feel free to give us a call on (03) 9303 9696. We are happy to answer any questions you have.
All orders will be sent on the day required, as long as the order was placed by 5pm.
Our delivery service operates 7 days a week and on most public holidays.
If there is a delay with the delivery of your order, which very rarely happens, you will be contacted on the number you gave us when you placed the order.
$15.00 for up to 20km radius.
Flower and gift delivery details
If the person is at home, flowers and gifts will be delivered to whoever answers the door as long as they are over the age of 16.
If no one over the age of 16 is home, flowers will be left in a safe place near the front door. If you do not want us to leave the flowers if no one over the age of 16 will be at home, you need to let us know when you are placing the order. If you require a second delivery, there will be a charge, but you will be contacted to advise you of the cost, to get your approval to re-deliver them, and to find out if there are additional delivery instructions for the second delivery.
Thank you for your purchase at Bountiful Courtyard Florist.
We always do our best to send exactly what is ordered, but due to seasonal fluctuations, and availability, particular flowers may need to be substituted.
Any substitutions will be done with a similar value flower. For example, if a particularly exotic flower is not available, it will be replaced with another exotic flower to a similar or
If you are not happy with the flowers that are delivered, please let us know within 24 hours so we can organise a new delivery for you.
Once we have been advised, we will deliver your new flowers and collect the original flowers within 24 hours.
If there are any gifts that also need to be exchanged or returned, they need to be in the same condition as they were when they were delivered.
If you have any questions, please call us on (03) 9303 9696.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.